privacy policy

1.     Introduction.


(a) Web Site Owner: Corporation ("Kratos Gaming") is the owner of this web site ("Kratos Gaming Web Site"). Kratos Gaming can be contacted by mail at Rathausstr. 14, 56203 Höhr-Grenzhausen, or by e-mail at This online privacy notice discloses Kratos Gaming information practices for this Kratos Gaming Web Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared. Note that other Kratos Gaming web sites may be governed by privacy notices containing different information practices applicable to those sites.


(b) Web Site Visits. Kratos Gaming collects certain information from Kratos Gaming Web Site visitors. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.


(c) Web Site Transactions. At times, Kratos Gaming shall need personal information regarding a customer or a prospect. For example, to process an order or provide a subscription, Kratos Gaming may need to know a customer's name, mailing address, e-mail address and credit card details. It is Kratos Gaming's intent to inform you before Kratos Gaming collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, Kratos Gaming shall respect your wishes.


2. Personal Information That May Be Collected.


(a) Identifying Information. In order to make a purchase and/or access designated subscriber services and/or restricted areas within the Kratos Gaming Web site, Kratos Gaming shall request a user to provide certain personal identifying information, which may include: legal name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and, if applicable, credit card number. Kratos Gaming may request additional information necessary to establish and maintain customer's account.


(b) Service Quality Monitoring. Some Web site transactions may require a customer to telephone Kratos Gaming, or Kratos Gaming to call the customer. Kratos Gaming shall not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Kratos Gaming's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.


(c) Information for Children. Kratos Gaming does not sell products or services for purchase by children and shall not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. Kratos Gaming shall notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Web site and providing instructions as to how the parent or guardian can delete the child's registration from the Web site. Kratos Gaming does not use personally identifying information collected from children for marketing or promotional purposes and does not disclose such information to any third party for any purpose whatsoever.


(d) Lost or Stolen Information. Help keep your personal information accurate. If a customer's personal information has changed, please e-mail the new information to Kratos Gaming at the e-mail address shown in Paragraph 1(a). If a customer would like to review the personal information Kratos Gaming has in its files regarding the customer, e-mail your request to Kratos Gaming together with the description of a recent purchase.


(e) Chat Rooms, Forums and Bulletin Boards. If customer participates in a Kratos Gaming chat room, discussion forum, or posts messages to an Kratos Gaming bulletin board, customer should be aware that the information disclosed and shared shall be broadly available to other persons, both inside of and/or outside Kratos Gaming, who have access to that chat room, forum or bulletin board. Some individual Kratos Gaming chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of Kratos Gaming.


(f) Links to Other Web Sites. A Kratos Gaming Web site may contain links to other web sites. Kratos Gaming is not responsible for the privacy practices or the content of those other Web sites.


3. Uses Made of the Information.


(a) Limited Uses Identified. Personal information collected by Kratos Gaming shall be used by Kratos Gaming for the following purposes: statistical analysis of customer's behavior while visiting our website, product development, content improvement, and website traction analysis.  All customer information shall be kept confidential within our company databases.


(b) Marketing Uses. Unless customer clicks out of box to opt-out from receiving emails from Kratos Gaming on Kratos Gaming's Web site, Kratos Gaming reserves the right to provide customer with information about Kratos Gaming's Web site, Kratos Gaming products and services, and related information in which customer has indicated an interest.


(c) Stored Information Uses. Kratos Gaming stores and retains the information provided by customer. This information is used to compile a customer's purchase history in order to enable Kratos Gaming to recommend products, services, or special offers that would be of interest to a customer.


(d) Online Advertising. Some companies that help Kratos Gaming deliver interactive on-line advertising, such as banner ads, may collect and use information about Kratos Gaming's customers to help Kratos Gaming better understand the types of advertising or promotions that are most appealing to Kratos Gaming's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please unclick the box on the opt-out option box provided on Kratos Gaming's Web site.


4. Disclosure of the Information.


(a) Within Corporate Organization. Kratos Gaming is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. Kratos Gaming may share your personal information within the Kratos Gaming corporate organization and may transfer the information to countries in the world where Kratos Gaming conducts business. Some countries may provide less legal protection for customer personal information. In such countries Kratos Gaming shall still handle customer personal information in the manner described in this agreement.


(b) Mergers and Acquisitions. Circumstances may arise where for business reasons, Kratos Gaming decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Kratos Gaming's practice to seek appropriate protection for information in these types of transactions.


(c) Agents. Kratos Gaming employs or engages other companies and individuals to perform business functions on behalf of Kratos Gaming. These persons are provided with personal identifying information required to perform their functions but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.


(d) Affiliated Businesses. Kratos Gaming works closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.


(e) Marketing Analysis by Third Parties. Kratos Gaming reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed shall be in the form of aggregate data that does not describe or identify an individual customer.


(f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.


5. Use of Computer Tracking Technologies.


(a) No Tracking of Personal Information. Kratos Gaming's Web site(s) are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but, again, the statistics contain no personal information and cannot be used to gather such information.


(b) Use of Cookies. A cookie is a small amount of data that is sent to customer's browser from a Web server and is stored on the computer's hard drive. Kratos Gaming uses non-identifying cookies to provide easier site navigation. Kratos Gaming's Web site(s) can still be used if customer's browser is set to reject cookies. Kratos Gaming's cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.


(c) Use of Web Beacon Technologies. Kratos Gaming may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by Kratos Gaming or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies shall still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.


(d) Collection of Non-Identifiable Information. Kratos Gaming may collect non-identifiable information from user visits to the Kratos Gaming Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Kratos Gaming Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." Kratos Gaming or its contractors may use this data to analyze trends and statistics.


(e) Collection of Personal Information. Kratos Gaming collects personal identifying information from customer during a transaction. Kratos Gaming may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Kratos Gaming understand trends and patterns. This information is not reviewed at an individual level.


6. Information Security.


(a) Commitment to Online Security. Kratos Gaming intends to protect customer personal information and to maintain its quality. To achieve information security and quality, Kratos Gaming implements appropriate measures and processes, such as using encryption when transmitting certain sensitive information.


(b) No Liability for Acts of Third Parties. Kratos Gaming shall exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Kratos Gaming shall not be liable for unauthorized disclosure of personal information due to no fault of Kratos Gaming including, but not limited to, errors in transmission and unauthorized acts of Kratos Gaming staff and third parties.


7. Privacy Policy Changes and Opt-Out Rights.


(a) Changes to Privacy Policy. The Kratos Gaming reserves the right to change its privacy policy statement at any time.


(b) Opt-Out Right. Customer and prospective customer have the right at any time to cease permitting personal information to be collected, used or disclosed by Kratos Gaming and/or by any third parties with whom Kratos Gaming has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Kratos Gaming via e-mail at, telephone or certified postal mail. After processing the cancellation, Kratos Gaming shall delete customer or prospective customer's personal information from its data base.


8. Access Rights to Data.


(a) Information Maintained by Kratos Gaming. Upon customer's request, Kratos Gaming shall provide a reasonable description of customer's personally identifiable information that Kratos Gaming maintains in its data bank. Kratos Gaming can be contacted by e-mail at or certified postal mail at Kratos Gaming, Am alten Bahnhof 2C, 56203 Höhr-Grenzhausen.


(b) Corrections and Changes to Personal Information. Help Kratos Gaming to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that Kratos Gaming has on file, please promptly e-mail Kratos Gaming at and provide the new or correct information.


9. Accountability.


(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about Kratos Gaming compliance with this privacy policy, you may contact Kratos Gaming by e-mail at If Kratos Gaming is unable to resolve your complaint to your reasonable satisfaction or if customer does not receive acknowledgment of an inquiry, customer may elect to proceed by contacting our legal team via mail at the corporate address stated above and describing their concern.


(b) Terms of Use. If customer chooses to enter into a purchase order or to subscribe to Kratos Gaming's services, customer's action is hereby deemed acceptance of Kratos Gaming practices described in this policy statement. Any dispute over privacy between customer and Kratos Gaming is subject to the provisions of this notice and to Kratos Gaming's Terms of Use Agreement which is hereby incorporated in this agreement.

Last Updated: 19.10.2021

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